Privacy Policy

At iknowla, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Please read this Privacy Policy carefully. By accessing or using our service, you acknowledge that you have read and understood this Privacy Policy.

We collect several types of information for various purposes:

2.1 Personal Information

When you register and use our service, we may collect:

• Account information (name, email address) via our trusted identity provider, Clerk
• Billing information when you subscribe to a paid plan (via Stripe)
• User preferences and settings that you provide to customize your experience
• Device information and IP addresses for security and service improvement

2.2 Content Data

We store the content you create, upload, or input into the service, including:

• Text entries, notes, and information you create or import into your collections
• Images, files, and other media you upload
• Metadata associated with your content (tags, categories, timestamps, etc.)
• Chat histories and interactions with the AI features of the service

2.3 Usage Information

We collect information about how you interact with our service, including:

• Feature usage patterns and interactions with the user interface
• AI feature utilization and token usage for subscription management
• Error logs and performance data to improve the service

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our service
• Processing your transactions and managing your subscription
• Personalizing your experience and delivering content relevant to your interests
• Providing AI-powered features like auto-categorization, tagging, and chat assistance
• Analyzing usage patterns to improve our service
• Protecting against unauthorized access and maintaining security
• Communicating with you about updates, feature changes, and support

We process your data with a focus on data minimization, collecting only what is necessary to provide and improve our service.

iknowla uses artificial intelligence to provide various features including:

• Automatic categorization and tagging of content
• Suggesting connections between related pieces of information
• Context-aware assistance through collection-specific chat
• Transforming raw notes into structured outputs
• Generating summaries and extracting key insights

When you use these features, your content is processed by our AI systems (powered by OpenAI's models) to provide the requested functionality. This processing is conducted securely with the following protections:

• Your data is processed in a secure, isolated environment
• We implement rate limiting and input validation for all AI requests
• We sanitize all AI inputs and outputs to prevent malicious use
• Your data is never used to train our AI models
• You maintain control over which data is processed by AI features

We implement robust security measures to protect your personal information and content:

• Per-user data isolation with prefixed keys in our Redis KV storage
• User authentication via Clerk with optional multi-factor authentication
• Secure storage of API keys in Next.js server components
• Content security policies to prevent malicious code execution
• Regular security audits and updates to address vulnerabilities
• HTTPS encryption for all data transmitted between your device and our servers
• Access controls limiting employee access to user data

While we implement strong security measures, no method of electronic storage or transmission is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee its absolute security.

We do not sell your personal information or content to third parties. We may share your information in the following limited circumstances:

• Service Providers: We work with third-party vendors who provide services such as authentication (Clerk), payment processing (Stripe), and AI processing (OpenAI). These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If iknowla is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
• With Your Consent: We may share your information with your consent or as otherwise disclosed at the time of data collection or sharing.

Depending on your location, you may have the following rights:

• Access: You can request copies of your personal information.
• Rectification: You can request that we correct inaccurate information or complete incomplete information.
• Erasure: You can request that we erase your personal information under certain conditions.
• Restrict Processing: You can request that we restrict the processing of your information under certain circumstances.
• Data Portability: You can request that we transfer the information you've provided to us to another organization or directly to you.
• Object to Processing: You can object to our processing of your personal information under certain circumstances.

To exercise these rights, please contact us at support@iknowla.ai. We will respond to your request within 30 days. Note that we may ask you to verify your identity before responding to such requests.

iknowla uses cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for essential service functionality, user authentication, remembering preferences, and collecting usage data to improve our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Our service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

We will retain your personal information and content for as long as your account is active or as needed to provide you with our service. If you wish to delete your account, you can do so through the settings page.

When you delete your account, we will delete your personal information and content within 30 days, except for:

• Information required to be retained for legal, compliance, or security purposes
• Anonymized or aggregated data used for analytics and service improvement
• Information necessary to prevent fraud or support legitimate business interests

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

iknowla takes appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy. These measures include implementing standard contractual clauses for transfers of data outside the EEA and other legally recognized mechanisms.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. For significant changes, we will provide a more prominent notice, which may include email notification.

If you have any questions about this Privacy Policy, please contact us at support@iknowla.ai.